FortisAlberta Meter Exchanges Beginning This Fall

The Town of Raymond is sharing information from FortisAlberta about upcoming meter exchanges in the community.

Starting in September/October, FortisAlberta crews will begin replacing meters as crews and materials become available. Customers will not be charged an additional fee for the meter exchange.

What customers need to know

• The meter exchange typically takes less than 10 minutes.
• Customers will experience a brief power interruption while the meter is replaced.
• A FortisAlberta technician will knock on your door, explain the process, and confirm you are ready before beginning.
• Once the new meter is installed and power is restored, the technician will confirm it is working. Some electronic devices may need to be reset.
• If no one is home and the exchange cannot be completed, the technician will leave a notice with instructions for scheduling a technician visit.

Meter exchanges are a routine part of FortisAlberta’s operations. Each year, the company installs or replaces more than 30,000 meters.

Benefits of the new meters

The new meters will provide several benefits, including:

• Bi-directional capability for customers with solar panels and other forms of microgeneration.
• Improved safety through detection of tampering and electricity theft.
• Improved system reliability in the future by allowing meters to communicate outages directly to FortisAlberta’s control centre in Airdrie.

Learn more

For more information about the meter exchange, view the Customer Information Package, visit fortisalberta.com/meterupgrade, or contact FortisAlberta’s Customer Care Centre at 310-WIRE (9473).